Description

Many of the systems built to serve people instead do more harm than good

In Broken Dr Paul LeBlanc president of Southern New Hampshire University draws on his experience working in one such systemeducationto reconnect us to the human facets of serving people In doing so he charts a course for rebuilding and reinhabiting better systems across education healthcare criminal justice government and more

The United States spends enormous sums on helping people38 trillion on healthcare 182 billion on prisons and 604 billion on higher educationand yet these systems routinely fail us

When we seek to improve how they function our efforts focus on policy debates technical solutions funding and data But if these systems are to truly improve we have to start with the human values that fuel decision making

Broken explores the deeply human dimensions we must consideraspiring discovering matteringif we want to rebuild the policies technologies processes and most importantly the heart we use to serve people