Description

Two management and technology experts show that AI is not a job destroyer exploring workerAI collaboration in realworld work settings

This book breaks through both the hype and the doomandgloom surrounding automation and the deployment of artificial intelligenceenabledsmartsystems at work Management and technology experts Thomas Davenport and Steven Miller show that contrary to widespread predictions prescriptions and denunciations AI is not primarily a job destroyer Rather AI changes the way we workby taking over some tasks but not entire jobs freeing people to do other more important and more challenging work By offering detailed realworld case studies of AIaugmented jobs in settings that range from finance to the factory floor Davenport and Miller also show that AI in the workplace is not the stuff of futuristic speculation It is happening now to many companies and workers

These cases include a digital system for life insurance underwriting that analyzes applications and thirdparty data in real time allowing human underwriters to focus on more complex cases an intelligent telemedicine platform with a chatbased interface a machine learningsystem that identifies impending train maintenance issues by analyzing diesel fuel samples and Flippy a robotic assistant for fast food preparation For each one Davenport and Miller describe in detail the work context for the system interviewing job incumbents managers and technology vendors Short insight chapters draw out common themes and consider the implications of human collaboration with smart systems